Wednesday, October 12, 2005

No More Credit Card Facility at Petrol Kiosks?

It's being a happening topic lately that the petrol stations will be discontinuing the credit card payment facility due to the decreasing affordability of the stations to bear the service charges levied by the banks. I don't know how this idea popped up but I only knew about it over Mix.FM Morning Breakfast Show by Richard and Shaz couple of mornings ago.

Several members of the public had voiced out their sheer disapproval that it's really gonna be hugely inconvenient for the many lot of us who chose the card to avoid the queue, or saving the cash in hand for other purposes.

I for one is a regular user of the credit card payment facility as my reason is just like anyone else's: convenience. Though it is arguable that fraud is an absolute possibility here, it doesn't make any difference if you were to go shopping at a nearby department store using a credit card, or if you ever were to shop online.

So how? Just put it this way: Banks should place consumer interest first and their profitability second. I understand that banks levy charges on petrol kiosks for providing the credit card payment facility as one of their services. If wouldn't be a surprise if the kiosks owners cringe on seeing a customer swiping her credit card to top up petrol into her car cos they will have to bear the service charges. Banks & the kiosks owners association (can't remember the association's official name) would have to work out something. Discontinuing the card payment facility is one major step backwards on the increasing significance of customer service......................and don't tell me they eventually gonna start thinking of shifting the charges to customers to bear instead! :X


1 Comments:

Blogger Vernon said...

I think it has less to do with fraud and more to do with profit margins.

With increasing petrol prices and theinterest/service charges credit card companies charge per transaction, kiosks are crying foul with depleted profits and squeezed margins.

Yeah, great, penalise the consumer! In the end, I think a compromise will be reached between both parties.

It is plain ridiculous to halt credit cards at petrol kiosks completely.

13/10/05 12:23 PM  

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